03 Jul 2025
The messaging was confusing as Tripadvisor sent an info email saying the voucher would be emailed to me. I didn’t receive an email and instead got a barcode to my WhatsApp. I tried to show this but it wasn’t accepted at the uffizi. Later that day I found a message in my Tripadvisor app with the tickets so have wasted my money. The email should be clearer it is in the app and not my personal email and also not give the option to download a voucher barcode when it is not useable.