South Maui: Self-Guided eBike, Hike, and Snorkel Excursion

The bikes were much easier to master than I thought. They make all the difference when doing some pretty big hills. We rode for 5-6 hrs and thoroughly enjoyed the beaches we stopped at.

It was our first time riding e-bikes and this tour was awesome! The staff were wonderful, fitted us with proper equipment and gave us a detailed map and instructions about what we wanted to see. We visited several beaches and saw a turtle and octopus when we were snorkeling.

This started out to be a great excursion. We rented e-bikes that were very easy to use and got a good map with recommendations on beach stops for snorkeling. The beaches were beautiful and the snorkeling was great. Everything was great until we started our return back. Unfortunately one of the bikes got a flat tire - 3+ miles from our drop-off. We called the shop and sent out an SOS but our requests for help went completely ignored. We were told that no one could come help us, we weren't allowed to lock-up the bikes for them to come pick-up later and they wouldn't send a rescue vehicle - we were basically on our own and told that it was our responsibility to return the bikes. So...we had to spend $40 to get an UBER XL back to the shop. It could only hold the broken down bike so my partner was left on his own to get the other bike back. We are waiting to see if we get the full refund for the bike rentals back (as promised by the nasty proprietor). There was no offer to pick up the Uber XL expense nor were there any apologies for leaving us stranded. This could of been a great excursion - instead it turned into a nightmare all because the proprietor would not stand behind his product and provided a hellish customer experience.