Full Day Phi Phi Islands Tour By Royal Jet Cruiser From Phuket

The pick up was on time, but most of the seatbelts on the van did not work. The van took us to Rassada pier, where the driver asked us to pay him (we paid double than what stated on the booking, but in all fairness the company refunded the extra price in the end). Then, we were left at the pier, with a ticket for the big boat to Phi Phi (which you can get on your own) and a sticker. We boarded the boat without knowing if we were on the tour already or what to do once we arrived to the island. There was no guide or no one from the company to tell us anything. At this point I texted the company, to which I only received a response after midday. After two hours and when we were almost at the islands, the PA announced that some of us needed to change boat. It was all very confusing, but after asking around it seemed that the people with a certain sticker needed to change boats. So, then we proceeded to change to a smaller boat in the middle of the sea... This new boat took us to see from the boat and from far away Viking Cave and Maya beach, again with no guide on board and with only the PA announcing the places we were seeing in a broken English. We then arrived to long beach on Phi Phi Don. We arrived at the restaurant where someone from the company (finally) told us that the snorkelling was at 12pm (45 minutes of free time - enough for a quick swim and a few pictures and not remotely enough to take the picture advertised from the top of the island) and that lunch was at 1pm and we were leaving at 2pm. The snorkelling started before 12pm. We were asked to ride a small boat which took us 200m from the shore to do some snorkelling for circa 20 minutes. It was on open sea so it was quite poor (no coral reef and only a small amount of common fish). Then a short time before lunch for a quick walk on the beach and then lunch, which was ok but only water was included on the price. And that was it... shortly after 1.30pm we were told to ride a small fisherman's boat which took us to the medium size boat (again, changing boats in the middle of the open sea and this time with quite high waves) which took us to the main dock to ride the big ferry back to Phuket. To sum up, we basically booked a series of poorly organised activities with no guide whatsoever. We felt properly scammed and this was nowhere near the quality of service we received in other tours we did in Phuket with other companies. If you are interested on this tour, get it with another company or just get the ticket to Phi Phi on your own, rent a snorkel and buy your own food and save a lot of money.

Driver did not arrive on time. calling hotline, quite convenient, they settled very fast. Good customer service. Long journey along the sea. Cold & cool air conditioning in the cruise. Normal food in the restaurant. comfortable seat in first class.

very well organised, van driver came to our hotel restaurant to pock us at 7am at Kata beach, and from there it took us around 1hr+ to reach to the starting point. Food was good too, did a bit of, 10 min, snorkelling too at Phi Phi. but the sightseeing was limited. Its good if u want to relax and take some pics or sunbathing on the deck.