24 Sep 2020
We booked this tour for my mom and her friend based on the reviews that were stated. It looked like an overall exciting tour with the village tour and bullock cart rides.
We completely understand the pandemic situation which has impacted the tourism in Sri Lanka, but we double checked with the tour operator and they confirmed till the last day that it’s all fully organised and set.
The tour guide who was driving them from colombo to Sigiriya was extremely friendly and helpful. The travel was comfortable.
They were taken to the Sigiriya rock which they enjoyed.
Then comes the most disappointing part. The village tour was cancelled as non of the carts were available and the person who had confirmed was not picking the phone. The tour guide tried so hard to reach out to the company (tour operator Lakpura) absolutely no luck. He went out of the way to try Habaran safari which was also of no luck.
Very disappointing for the money that we paid (£126) all what we got was a ride to Sigiriya from colombo and a complimentary lunch as an alternative for the village tour! Lunch had just friend rice and Chop suey!
We reached out to Lakpura tours requesting for a refund of what was not provided or at least to issue a voucher to be used later. Unfortunately they did not respond! We are highly disappointed as we did check with them many times. We gave them enough time to have the trip prepared and organised and all eventually to be very disappointed for the money paid!
A terrible experience!