26 Feb 2023
Absolutely everything. Very inefficient. Tour guide had speaker so loud it just vibrated making it difficult to understand. Guide tour played music and spoke or tried to over music. Very poor time commitments. Did not leave on time and sat over an hour after he said it would be 25 minutes. Stopped at store to return bottle and purchase water and ice. Poorly prepared, poor communication and attitude was indifferent to customers once on tour. Tour was completely done in Spanish, which was not communicated at purchase time and the guide spoke English prior to purchase commitment. I would give a negative 5 if I could. Not recommended.