21 May 2025
We booked this in advance and our travel agent (who was with us) confirmed with Viator, the booking site, before we left the states. On the day of the tour our driver a native to the island picked us up. He was kind enough to find our drop off location the day before. We arrived in plenty of time but the pick up location was beyond a locked gate with no security. We tried several phone numbers without any success. And when I say no success I mean DISCONNECTED! We stopped at a few different business to see if they knew where the company may be but they didn't. We were finally able to find an address and our driver took us there. It seemed to be the "home" office as it was in a neighborhood. Our driver asked a man walking his dog if he knew Jose. He said the Jose he knew moved recently. To date - NO ONE from this company has called us back. We have no choice but to work with Viator to get our money back. STAY AWAY! There are several other options you can use.