24 Apr 2024
I booked Red Carpet for transportation from the airport to my resort. This was not my first time in Saint Martin. I understand how chaotic the airport can be so when I arrived outside and did not see a sign with my name on it or assign with the companies name I did not panic. I thought I may have missed them because as we all know, there are multiple companies looking for their clients. I walked back through slowly Through all the screaming and yelling vendors and other companies asking if I need a ride and did not see red carpet or a sign with my name on it. I waited for about 15 minutes then I begin messaging on the app I received no response then contacted Viator , which was a delay due to the phone lines being backed up and all this process took over 40 minutes still no communication from Red Carpet . As other reviews have said they have booked with this company and drivers have not shown up so I am not the first person that this is happened to. If you book with them beware. My driver never showed up. They never answered any of my messages on the app. Eventually, via Her did make contact with them and they said they were 40 minutes out. I utilized alternate transportation.