26 Aug 2023
I recommend no one book this tour! My husband paid $400 for this private 3-hour tour of Strasbourg (through Viator), and not was it only the worst tour we’ve ever been on (and we’ve gone on many) — it was so bad, we cut it short to save ourselves the torture (which we’ve never done before). And the tour guide told Viator we never showed up, so we couldn’t dispute the cost?!
First, our tour guide was 15 minutes late. We were trying to figure out how to call him or contact him through the parent company, but to no avail. We almost left — but finally someone showed up. It was NOT the Yves (tour guide who had been previously BEEN listed for this. My guess is the original tour guide decided to do a bigger instead (for more tips) — and sent this poor guy to fill in for him on a tour he didn’t want to do. The guide was very nice, and I feel bad, because it’s not his fault he was thrown into this — but he was not prepared. He barely spoke English, barely knew any history, barely spoke to us, kept checking his phone, and seemed uncomfortable with the whole thing. We walked/stood in silence 95% of the time while he didn’t know what to say. He didn’t really understand our questions, nor know the answers. My husband was telling more about history to him than the other way around. After an hour of this, as we stood on the Bridge of Torture — which we learned more about from the plaque next to it than our guide — lest we throw ourselves off the bridge like in times of old, we I decided to end our torture early for both our guide and us and cut the tour short. I’d rather use Wikipedia to look things up as we walk. It’ll be more informative.