27 Dec 2019
The cruise itself with my two grandsons was a memorable experience for them. The crew were very interactive and all the children joined in the fun. I was very disappointed that the ship didn't put the sails down as that was what I was most looking forward to, so only motor was used. They cited OHS but no reason. The booking experience was an absolute nightmare for me. I booked by phone but found it so difficult to explain and understand the person from viator. A few days later I was advised by SMS that my booking had been cancelled. After numerous enquiries by phone, no-one could give me a reason why, so my money was refunded and I again proceeded to rebook. So frustrating that I have vowed never to use this company again.