05 Feb 2024
Tour operator was unresponsive. Did not pick up calls and very slow to reply to messages (if at all). When they finally did reply my message, they confirmed the tour was on the 3rd of Feb at 9am, but then was a no show. They called later in the day at around 2pm (while I was having lunch) trying to offer to pick me up where ever I was, completely disregarding my plans for the day and the inconvenience they had caused. I told them that I had a dinner at 7.30pm and will not have time for a tour as I need to go back to the hotel to get ready for dinner and I also haven't finished lunch. They kept insisting that they can pick me up right there and then to start the tour with no consideration that I was having lunch with company and can't just wash my hands and leave. All in all, terrible customer focus.