29 Nov 2019
There were 16 of us in the group, all English speaking, mainly Americans and Australians. Two in the group spoke Italian and very little English. The driver did not speak English at all. The whole time he engaged totally with the Italians who sat in the front seat with him. This tour was a disaster. He could not even tell us where the toilets were or what time to get back on the bus.
Halfway through the transfer, people were texting Pellegrini letting them know we were dissatisfied. At the end of the transfer, the driver dropped us outside a church and pointed towards the ship. That was the extent of his communication with us. Not the driver's fault, the company should have supplied a driver who had even a little command of English.
We discovered when we got back on the ship that people we met did the same tour in a taxi with two others which cost exactly what we had paid. A total rip off!
We would not recommend Pellegrini Services to anyone who is interested in doing this tour. They are too careless in making proper arrangements.
Lyn, Brisbane Australia