Sunset & Stargazing Experience from Teide

Went on the sunset/stargazing tour with Tenerife Stars. We didn't realise that due to a meteor shower event the night we booked, the national park had many restrictions. We were texted and told that this would mean we would not be going to a restaurant but would be provided with catering. We thought this would be okay. We left our hotel at 4.30pm. We stopped at a restaurant to pick up the food (didn't get off coach) and went to our first stop off point, arriving around 7. We were stopped at a road lay by, sat in the sun and told to take photos. We were offered chicken, rice and bread on a paper plate and basically told to eat it stood up or sat on the hot floor. My friend and I did not take the food as we were concerned about how it was stored in just a cold box on a hot bus. We were given sprite or water and a banana as dessert. Considering we were told when purchasing tickets that we were getting a '3 course meal' in a restaurant, this was very disappointing. We stayed here for over an hour without any access to a toilet. Over 3/4 hours without a toilet. Most of us were bored, hot and dehydrated. The views were amazing, but over an hour in one lay-by was not necessary. We then went to a second destination which was a hotel car park. We were finally able to use the toilet. The hotel charged me 2 euros to use the toilet as one of the first people, but stopped asking anyone else later on. We were initially told we were staying for 45 minutes? But this changed when ozzy said we would not be moving as the sunset watching location was closed. Again, a lovely experience to watch, but 2 hours in one location was too much, and we just weren't prepared well enough for it. We should have had more information. Air quality is poor and we should have been made aware of this as my chest was very tight and due to a health condition, I did not feel very well. We finally went to the stargazing experience at 9:10. This lasted until midnight. This was the only good part of the tour. Ozzy shared great information and we saw constellations, planets, shooting stars etc - with telescopes. We had bought lots of layers as we were told it would be freezing up Mount Teide. This was definitely not the case and we carried this for no reason. Unfortunately, my friend came down extremely sick during the tour with extreme sickness and diarrhea. When I expressed that we needed to leave early, ozzy was unsympathetic and was very rude to my friend - telling her to use a bush. (In the pitch black, on a cliff edge). I understand that the lack of toilets was not his fault, but the government's. My issue is with his lack of compassion and rudeness 'you want me to stop the tour just so you can use the toilet'. He had several tour drivers who could have taken us back and they took our place on the coach. After begging to be dropped to our hotel first, ozzy said he would try. He made absolutely no effort to do this and my friend felt degraded having to stop the bus and go to the toilet behind yet another bush by a cliff edge. More information needed to be given prior to this excursion, and the lack of sympathy for someone Ill and in pain was disgusting. A person was nearly left at the final destination point when the bus started leaving without checking everyone was on board, there seemed to be no health and safety precautions in place at all. Dangerous and unfriendly. Would never book with tenerife stars again.

What an amazing experience! The tour guides were very knowledgeable and entertaining! We started with great Canarian food and saw the most stunning views! We loved this and Tenerife Stars helped make it great!

Watching the sunset above the clouds was unforgettable. The stargazing was very informative and entertaining and would be a definite must if you want to take some time out and relax while looking at the stars in clear view while being in a crater of a supervolcano, how cool is that?! I didn't expect much to be perfectly honest it was something the girlfriend wanted to do because she's interested in astronomy but 10/10 would do again. We seemed to be there longer than the other groups also so everyone had plenty of time to view the moon through the telescope. We also saw a couple of double stars. I now how to identify the big dipper and navigate using the stars lol Ozzy was a great guide and speaks multiple languages so everyone is catered for. He also makes everyone feel welcome and is definitely a the one to book with. The small downfalls were the food, it was nice but not fantastic and it filled a gap. The other downfall were the people and you can't help that. As soon as there were mentions of the possibility of getting a photo on your phone you're blinded by flashlights and phone screens on the brightest settings and it takes a while for your eyes to adjust again. All in all highlight of our holiday top marks.