Mount Teide Night Tour: Stargazing, Dinner and Hotel Pick up

The food was inedible and our trip got cancelled and we only got a 50% refund . Book with Night Sky’s instead they only charged us €149 but here cost us €249 and Night Sky’s was much better .

My husband and I went on this tour and really enjoyed it. I should just say that there was a communication issue with pick up time which did mean we were picked up 55 minutes after the allocated time, however I am still giving five stars (4.5 would have been ideal). The transfer, once we were on the bus, was extremely efficient. Also, it was a nice sized group of only about 16 people. The first stop at the vineyard for dinner was delightful - nothing fancy but a good hearty meal, excellent service and generous with the wine! We then proceeded to the area for star gazing. I should say that, no, this is not the top of Mount Teide (you need a cable car for that and that only runs during the day) but it doesn't matter because you are still very high and it is very dark. It was very windy so don't forget warm clothes. We then had an hour of star gazing with our guide explaining what we could see and answering any questions. Again, no, we did not use telescopes, but we weren't expecting to because we had read the itinerary in advance. The driver was excellent - yes, lots of hairpin bends but it is a mountain.... Overall, a thoroughly enjoyable evening and excellent value for money.

A friend and I booked the Teide Under the Stars Experience in November 2024 directly through the Viajes Teide website and received a confirmation email with our tickets attached. We were at the bus stop at our allotted time, but no bus arrived. We called Viajes Teide and spoke with someone who realized our reservation had gotten "lost." However, they knew my name based the date of our excursion and my phone number, so clearly I was somewhere in their system. Secondly, the person said other guests had complained that there was an issue with their booking system some time in November. So Viajes Teide knew there was an issue, and had my information somewhere, but still did nothing about it. As this excursion is only offered twice weekly, we could not accept their reschedule. They have processed a refund but there was no apology email or any further communication. We are beyond disappointed because we arranged our entire trip around attending this excursion. I never write negative reviews but beyond the customer service rep exclaiming "oh sh*t oh sh*t, I am sorry" when they realized our reservation was lost, the agency did not care.