Tenerife by Kayak and Snorkeling Adventure in small group

Sehr netter Guide der uns einige Tipps gegeben hat. Wir haben mehrere Delphine gesehen und auch eine riesen Schildkröte. Wegen Systemfehler bei Viator wurde dem Guide aber angezeigt das Geld wäre nicht bezahlt worden. Konnte telefonisch geklärt werden

DO NOT book this tour if you are new to kayaking. when booking this tour we were told we don’t need any prior experience of kayaking however when we got there they went round the room and asked if we have done kayaking before, and when we said no we were told that it was very hard and that without doing it before we may not be suitable. after telling the three staff that had each individually came up to us and made it out like we wouldn’t be able to do it, we decided to give it a go as we had payed €40 per person (which was non refundable) 15 minutes into the kayaking the instructor came up to us and said he is going to cancel our tour as we where being too slow- we were the last ones to enter the water so naturally we where going to be a bit behind. we went back to the shore where we met a man named moses and he was very reluctant to listen or help us get atleast a partial refund or to transfer those funds to a different activity. neither him or the lady who was in charge could offer any alternatives or refunds and kept telling us there was nothing they could do the way we were spoken to left my friend very upset as it was our last day and we had spent our last bit of holiday money on this activity so that we could go snorkelling with the turtles, only to be rudely kicked out of the group.

Super nice guide! I forgot my car keys at the kayak storage and he stayed in the area looking for me to make sure that I got them back. Thanks again! Also he had very interesting stories to tell. Not only about the animals but also about his life. Our tour took abit longer than planned but he was very chill about it. We saw both dolfins and turtles from the kayak and the turtles gut really close. While snorkeling we also spotted a stingray along with a lot of beautiful fish. The snorkeling gear was also of good quality. Definitely would go again!