11 Sep 2023
We’ve used passes like these before without issue, but this is not one of them! A prime example is that we’d booked to do the ghost tour on the pass (we’d bought a 1 day pass not a flex pass) but when we arrived at the tour the owner told us that we were not allowed to go because the pass said “scan limit reached”. She said we must’ve bought a flex pass and had reached the limit. We explained (and sent screenshots) of our pass showing it was clearly a 1 day pass and we’d used it that morning with her company for the constitutional walking tour so logic would say it’s still valid! She wouldn’t let us go on the tour unless we provided a credit card which we clearly weren’t going to do given we’d already paid for the pass. So this was either an issue with the pass or the vendor but either way as the customer we were completely stuck in the middle. It makes the pass not worth it at all. Some of the other vendors we visited had issues scanning it (the app was slow or kept logging them out) but otherwise eventually worked. Needless to say it was not a seamless experience and we’re waiting to hear back from the company on what can be done about the fact we weren’t permitted by the vendor owner to do an entire attraction! It’s not as simple as “whoops our bad, here’s a replacement ticket”, we live in Australia and have now left Philly and are travelling home, so not exactly an easy fix!