26 Jul 2023
Purchasers BEWARE! If you are late - there is absolutely no way to join the tour. Unfortunately I got lost and arrived at 6:17 pm. Operator said the tour guide waited until 6:10pm and left, so I effectively cancelled and would not be issued a refund. There was no way to call / contact the guide as the number provided isn’t on whats app and no one attempted to contact me either. I asked if I could meet the tour as it’s 3 hours and I arrived 7 minutes after the tour left and was told no. I also asked if I could join the tour on the next day since I had already paid and was denied to participate and was told I would have to pay & book again. This has to be one of the worst customer service experiences I’ve had, I would expect a bit more understanding / flexibility given that this was created / caters to tourists. Overall completely disappointed