21 Aug 2025
We had a horrible experience with Kensington Tours on our trip to Croatia. In short they are overpriced and try to up sell you on expensive things you don’t need, they are not on the details, they did not adequately prepare us for the trip and despite repeatedly being asked only sent us an itinerary 2 days in advance of our leaving. When we had (two weeks before we left) one of our families have a medical emergency which prevented them going, they were not able to get hotel refunds even though the hotel cancellation policy was 72 hours in advance. I am a very experienced traveler and have worked with many excellent tour companies. Kensington is at the bottom of the barrel except when it comes to what they charge. There they excel in ripping you off. USE THEM AT YOUR OWN RISK. We would never recommend them even to someone we didnt’ like.