28 Jul 2022
We booked this tour on viator and when we showed up it was at someone’s apartment named De sagar. Ww are from out of the country and obviously did not feel safe going into some random individuals apartment. We immediately called viator and reported the issue. Confirmed that no where on the description did it say the tour was an apartment. The next day i received a message saying that viator rejected my request for refund stating that the listing had been changed to show it was in a place of residence. This makes no sense as this was supposed to be a WINE tour not a tour of her apartment. Additionally, viator already confirmed the listing was not as described. It was also very unsafe to have individuals go into some random person’s apartment