Marrakech:Quad Bike,Sunset,Dinner with Show

We took a tour of the Agafay Desert and everything went very well. Hamza sent the pick-up details on the day itself, which helped with the organization. On the way to Agafay, we stopped at a women's cooperative dedicated to producing argan oil. The experience included a 30-minute quad tour and a 20-minute camel ride (we opted not to do the latter). The Quads are for two people, but you can drive alone if available and pay extra. The location where the experience ends has a pool, relaxation areas, and a pleasant atmosphere. Dinner is served at the end of the day and includes a small show with traditional music and fire. A photographer will be present at the start of the activity and will provide all the photos for a fixed price. Important: Bring cash for drinks, photos, and other extra expenses. I recommend it for those looking for a different experience near Marrakech, with a good balance of adventure and relaxation.

I never usually write reviews but felt compelled after our terrible experience. We booked this trip, which was actually advertised as quad bikes, dinner and show. We were told we were being picked up at 4pm and were waiting around for ages - we couldn’t get through to the tour provider and assumed it wasn’t happening. We then got a message at 5pm saying we’ll be picked up at 5.30pm, so we wasted all that time waiting around. When we got in the van, the driver told us we hadn’t paid for the quads and were just going for the dinner. We showed him our booking and he laughed and still said no, but eventually agreed after some back and forth. After a long detour where they tried to sell us fake argon oil products, we eventually arrived and were left waiting around with no information on what was happening. The driver eventually came over with another guy who demanded to see our booking again. I showed him a screen grab of the confirmation - something I always do in case I can’t get signal to go into my bookings. He said, no, not the screengrab - go into your bookings, which was an odd demand. I managed to - and as I did, I saw they had somehow changed it to a lunch time waterfall trip. Why would they have picked us up - have our names and number too - and take us to the desert at 4pm if we had booked the lunchtime waterfall trip? Luckily I took the screengrab as proof because they were trying to charge us again for the quads! We were left at this spot in the desert until 8pm(!) before we eventually had a 15 minute quad bike ride. Which, to be honest, was rubbish as we were all in a line and had to go VERY slow. We also had to share. We did have a nice dinner afterwards, but we were so disappointed at how they treated us that it put a dampener on the whole experience. We got back to our Riad at 11pm. A very long, 7-hour trip for a short, 15 min quad ride! Do not book.

They never showed up, I have clear communication with them and I mentioned the pick up from hotel. They later said the pick up was different and sent edited WhatsApp messages. They tried to extort further funds from me to pick us up at later date. Gave proof of communication to Tripadvisor for a refund, Tripadvisor have decided not to do that. Will not be booking with them again. Booked with a different company next day, no issues