Departure Point
Traveler pickup is offered
Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach:
Playa Del Carmen: Plaza Antigua or Plaza Las Perlas (contact customer care for support)
Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be at Aloft Tulum (this is the only meeting point available on Tulum area).
The pickup time is set according to your location and start at 7:00 am (in Playa del Carmen, pickups start at 09:00 am), the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.