29 Dec 2024
This tour operator is a scam, do not pay the money for this, you will be disappointed and feel cheated.
It is advertised as a guided tour, but what we got was simply a driver for the day, with no other info about the places or history at all. The driver was extremely reckless and even got pulled over by the police for speeding and not wearing a seat belt, it was ridiculous. My mother has a back problem (which I informed the tour operator about beforehand) and his driving was terrible for that. He also tried to discourage us from going to the street art gallery since he didn't want to deal with the traffic. He even picked up a friend at the end of our tour without asking us in advance! When I complained to the tour operator about the lack of tour guide and unsafe driving, all he did was apologise, but refused to give a partial refund, and said it was my fault for tipping the guy (I gave him very little after he hovered at the hotel and waited for his tip, so I had no choice). I made my case with Viator directly once the tour operator made it clear he wasn't going to do anything about the issues, and they agreed there were safety issues and we did not receive the services promised. Viator also were unable to get a refund from this tour operator, and said they would flag them for safety issues.
Don't use this guy, he's a fraud and a thief.