15 Feb 2025
I recently traveled with this company on a 6 day tour in Uganda to see Queen Eliazbeth, Bwindi and Mgahinga National Parks. This trip included 5 friends.
Starting with the good, Four Crane Safaris was communicative and responded quickly in the trip planning phase. I enjoyed the hotel accommodations arranged through the company, as well as the arrangements to see golden monkeys in Mgahinga National Park, gorillas in Bwindi National Park, and a boat trip on the Kazinga Chanel in Queen Elizabeth National Park.
Unfortunately, the trip itinerary also included a game drive to see tree climbing lions in Queen Elizabeth Park, and a permit to see chimpanzees in Queen Elizabeth National Park. As we departed Entebbe on our first day of the trip, we were met with an unexpected surprise from our driver that the chimpanzee permits had not been secured, and that it was unrealistic to see the tree climbing lions even though both of these activities and their permits had been previously confirmed by Four Crane Safaris, and we had paid for both activities. It felt disappointing and an unwelcome surprise to find this out after the trip had started, rather than being informed upfront. We were offered two alternative game drives in Queen Elizabeth National Park which felt like poor substitutions to seeing chimpanzees and tree climbing lions, especially when were were excited for these activities and were told that they were previously secured for the trip.
While the other activities were enjoyable and memorable, it was disappointing and felt misleading that Four Crane Safaris promised and confirmed parts of the itinerary that it didn’t deliver.