06 Apr 2025
The tour guide and driver JC was great. However the vehicle shown on Viator was not what I booked up for. I expect to sit forward not be in a 12 person jeep sitting inwards twisting my back all the time to see something. When asked about this I was told Viator puts the pictures up and they never had that vehicle!! But when I asked if they were owned by Viator they said it was just an advertisement service. It seems like the tour company does not manage the advertisement of their services effectively. They also did not like that I booked as solo traveller. When I first contacted them to say I could not book one person in, they said it was Viators rule that there needs to be a minimum of 2 people. So I booked 2 and changed to 1. They then got Viator to contact me to say if they cannot get another person they would have to change the booking. That seemed reasonable so why was this feature not setup for the single traveller. They did change it to later in the day, which was all good.