San Francisco All-Day Electric Bike Rental

Riding the bikes across the Golden Gate Bridge with my daughter was an experience that will not be forgotten. Thanks for being part of our memories.

I don't recommend this service, it's predatory. Went last Saturday after reserving 3 E-Bikes earlier that morning. Got there and was greeted, then was asked to sign their documents. After signing, the clerk asks for a card to place a $1500 deposit for the bikes. It was the first time I heard of a deposit being needed, and I wasn't financially prepared to place a hold that large. I let him know that I wasn't able to do that, so he makes a call to a supervisor. He then asks if I got the confirmation email saying that there's a deposit required. I check and see it mentioned at the bottom, but mentioned that this is only stated AFTER you've paid for the reservation. He then begins to barter to see how much I could come up with, and asks for phone(s), jewelry, etc. as collateral. He even asked if one of the women I was with would give up some jewelry that she had on. I asked if getting their insurance would eliminate the deposit and he said it doesn't. After another phone call, he offered a reduced deposit of $800 for the bikes but I declined and requested a refund. He was told by his management that a refund wouldn't be issued, and mentioned that he was "trying to help me not lose my money". I left. Called back a few moments ago today, a lady answered. I explained the situation but before I could finish, she began to raise her voice and got defensive when I mentioned their deposit process and the lack of transparency on the website. I felt gaslit, the call ended with her raising her voice saying: "then why are we even talking? Why are you calling back trying to tell me how to run a business?" Based on reviews below I know management/the owner will reply to this defending why they did what they did, and it's a shame. If they reply at all. I've rented E-Bikes in other cities where this wasn't a concern. I work in high end retail, and we never treat clients this way. I'd like my money refunded. I wonder what issues I would've faced had I given them the deposit, would they have found a technicality to try and keep it? This was a poor way to treat a person visiting a city, and I can't imagine the situations others have been in with this business.

We had such a good time doing this! We had the bikes all day long and returned them at the end of the day with half of the battery still left. We traveled all over the city (approximately 30 miles total). We rode them like regular bikes, used the battery sparingly, mostly to assist in climbing the hills. It was so cool to see the city and the scenery from the bike. It was a totally different experience than seeing the city from a car. Best part of all was eating a hot fudge sundae at Ghirardelli guilt free after a day of bike riding! I would recommend this to anyone who wants to see this beautiful city from a new perspective.