05 Apr 2024
Probably one of the worst jump parks my family and I have ever been to. Waiver and ticket purchasing process takes well within an hour alone, not to mention the “training video” all guests are required to watch before being able to jump. When waiver system wouldn’t work for one of my children, customer service was rude and stated that, “all you can do is try again and get to the back of line.” This was whilst they allowed multiple other groups cut in from the of the extremely long line awaiting entry. We were “helped” by a front desk employee named Grace, who was quite nonchalant and unhelpful despite our situation. When asked about why we were made to wait in line for a second time while other families cut she responded,”well everyone supposed to wait. I don’t know what to tell you.” The park itself is great, being very clean and well-maintained for customers, however the staff and organization system that awaits before being able to reach the park without a doubt needs work.