02 Sep 2023
How this tour was advertised was not at all how it was experienced. We went as a group of 4, with the promise of a castle tour and wine tasting, however when we arrived were told our tickets were invalid as the castle does not deal with any online ticket purchases. Upon hearing this, we showed the workers of Soave Castle the package description along with the price paid, and we were advised that we had been scammed. The tour billed itself as having hotel pick-up and drop off for a 6 hour experience of Soave Castle and an additional Wine Tasting component. The package indicated that entry/admission was included and further indicated the wine tour would take place in a renowned cellar nearby.
There was no tour of the castle and there was no wine tasting. We paid for a package only to then be told at the time of the scheduled events that everything was extra.