23 Mar 2024
What a frustrating day.
We did not get any prior communications via email, What's App, or text from the Tour company (unlike most other private tours), which should have been a warning sign. We got a little lost and had difficulties finding the meeting point in front of the travel agency since there was almost no signage. I tried calling the phone # on the reservation but nobody answered. We were about 20 minutes late. Nobody was there to meet us when we arrived, so we went into the Travel Agency that runs the tour. We were told there that the Viator meeting place instructions were incorrect, and to walk to the Royal Gardens by Piazza San Marco. When we got there, we were told that the original meeting place by the travel agency was correct, but now it was too late and we were considered no-shows. We were told that we would be refunded due to the incorrect instructions, but over a week later there has been no refund.
Now if this was a group tour and we were late, I would understand. But for a PRIVATE tour to not make any attempt to contact us before the tour, or at the tour time since we weren't there is completely unacceptable and unlike any other tours we have ever booked. And then to be told to walked across the island to a different meeting place incorrectly was extra frustrating, especially when we were told we would get a refund which has not happened.
Book at your own risk.