23 Nov 2021
We arrived at the shop where the wine tasting was to take place and the owner had no record of our reservation and was quite rude when we showed him our confirmation. We were two couples and he also said that, even if he had our reservation, he could only have two people at a time because of Covid protocols, so Viator couldn't have booked us because he would have refused to take a booking for four people. We had to leave without having the experience and he told us to contact Viator for a refund - he had no interest in assisting us.