27 Apr 2024
We were picking up from our hotel and went to pick up more people from other hotel, the group was of 8-10 men who didn’t look sober, they were very loud and after tour guide asked them to keep it down because it was impossible to hear anything they ignored it and when I asked the men behind me to lower his voice he started a verbal abuse and we had no choice but to leave. The tour guide felt very bad called the office asking if he should call the police, they instructed him to let us know that tomorrow morning we could take the same tour complimentary. We were left in the middle of the city not even dropped back to our hotel.
In the morning we took the same tour and we were charged full price. When I called the company and asked why you say complimentary and charged full price, she said it was not their fault and they are not responsible for their customers behavior. Of course it was more of them and only 2 of us.
Very disappointing and unacceptable