09 May 2022
We booked this trip online and paid online. The morning of the trip our tour guide was supposed to meet us at 9:00am. At 8:45am I received an email to go wait at the pick up point. We waited until 9:15am and no one showed. I called the tour guide’s local number twice and did not get an answer. I then called the trip advisor/Viator number for help. After about 10 minutes I was told the tour guide could not be reached and they were going to refund my money. The ONLY positive thing I can say about this is that the refund came quickly, in one business day.