01 Jan 2025
On the 1st of January 2025 my wife and I took the tour to Warwick Castle, Stratford and Oxford, arrived in Warwick I asked the guide named Pablo if he could speak English more slowly as I have difficulty understanding it if you speak quickly. In response the guide in an unhelpful and arrogant way, replied that I am visiting an English-speaking country and therefore it was my problem and I should not have booked the tour. My wife and I travel often, but until now we had never been treated like this by a guide, in fact they always did everything possible to make us comfortable. Despite our complaints, his attitude has not changed and we have not received a word of apology. We were also the only ones who didn’t have the QR code scanned to give feedback on the tour, probably because they already knew ours would be negative. I conclude that the sites visited were beautiful, shame about the behavior of the guide.