Hard Rock Cafe Washington DC

As with most hard rock locations, this place has great memorabilia, and is a great location for a beer and enjoying the location. The staff were friendly and the service was good

Restaurant staff was not welcoming from we entered the building, the lady at front asked me many time how many were on the purchased item and kept staring at us,I explained my nephew was a baby and wasn't a part of the 5 people and she kept looking at me, I explained many times it was for 5 people and she kept repeating it, they kept looking at myself and my family up and down, very scrutinizing, we felt very uncomfortable. We asked what was covered under the package bought and it was just annoyance given in response as if we should know what was covered and the desert provided was not nice at all it was just a oversweet piece of plain brownie slice with chocolate syrup dashed on top, you weren't even given a choice of desert. The provided meals were all burgers/sandwiches or salad very basic menu and not everyone eats burgers so not accommodating at all. Staff asked me to show her the voucher many times and even asked me to email a copy to her then came back and said didnt receive the email and took my phone in the back with the scan code and took a while then brought my phone back to me. I got a receipt then the same staff member came back for the receipt stating she wanted a copy of it, I felt like I was begging for something because I purchased a package item on discount instead of feeling welcomed/ accommodated like a paying customer should feel. I would never return to this location for Hard Rock ever and I wouldn't recommend it either. Long and short Viator should discontinue service with Hard Rock Cafe in Washington its not a pleasant visit and it worth paying the price for what's offered.

Staff were friendly and food was great. Not as exciting as other hard rock cafes as they don’t have as much memorabilia, but we still had a great time and the food was excellent!