17 Jan 2023
Our car rental reservation was scheduled for 1030am. It took us 2 hours to find the "Rental Car Pickup" area. All of the signs at Ronald Regan National Airport regarding rental cars, reds: "Rental Car Dropoff". We stopped several times to ask for directions. We inadvertently entered a parking garage (twice, but at different areas of airport) that was not near the Rental Car section.
If you are with someone with mobility issues, then I would not recommend selecting this airport for a rental car pickup. My nerves were on edge up until we finally found parking for our vehicle and then the elevator to pickup the rental car.
The experience was horrible, but the Airport staff is pretty amazing. Everyone we asked was super friendly.