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House of Waterford Crystal Guided Factory Tour

icon 1 hours Mobile ticket Free Cancellation
Tickets from € 28.80

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The House of Waterford Crystal comprises of a manufacturing facility, visitor centre and retail outlet. Visitors can enjoy all aspects of the manufacturing process through the factory tour and learn about both historical and contemporary production techniques through direct interaction with the craftsmen and audiovisual materials. The manufacturing facility contains a brand new continuous melt tank furnace that uses leading edge technology to deliver molten crystal, for skilled master blowers to hand-shape and hand-blow into Waterford Crystal’s range of premium products. The retail centre represents the largest display of Waterford Crystal in the world.
  • Cafe
  • Opulent Retail Store
  • Guided Factory Tour
  • Parking
Departure Point

28 The Mall, Waterford, Ireland

  • House Of Waterford Crystal, Waterford, Ireland
    At the House of Waterford Crystal, there is a  manufacturing plant, and brand experience in Waterford, where we produce crystal and give visitors an opportunity to visit the factory and see how we make our beautiful products. On the tour, guests visit the mould room where they witness mould making – a technique that has remained unchanged throughout the centuries, as the Master Blowers shape the molten crystal flawlessly with the use of wooden moulds and hand tools. The next part of the tour is truly magical, as visitors enter the blowing department where they see glowing balls of crystal transformed into majestic shapes as they are put through the 1300-degree furnace. The Waterford Crystal pieces are then hand marked for precision and accuracy, and they are then cut, sculpted and engraved.  While getting this behind the scenes sneak peak of this highly skilled method of crystal manufacturing, visitors also see the high standards that the House of Waterford Crystal has for each and every piece that leaves the factory. The crystal is inspected at each stage of production, so each piece no matter how small goes through six inspections, and if it fails to reach the Waterford Crystal standards at any stage it is smashed and returned to the furnace to be re-melted so that the piece can be started again. The tour is fully guided and takes approx 50 minutes to complete. On completion of the tour, visitors can experience over 12,000 sq ft of crystal heaven in the largest retail and showcase of Waterford Crystal in the world. The retail store represents everything that is made in crystal, including a showcase on golf and sport, which is a major part of the international business at the House of Waterford Crystal. The main feature in the retail store is a centre dining table, with twelve Waterford Crystal Chandeliers on display. The lifestyle displays communicate the various brand stories including the Jo Sampson Collection, John Rocha, Jeff Letham and the core Waterford Crystal patterns. The product range includes Waterford Crystal, House of Waterford Crystal, John Rocha, Jasper Conran, Jo Sampson, Archive Stemware, Marquis, Lighting, Holiday Heirlooms and the new Waterford Crystal Jewellery Collection. Waterford Crystal continues to provide some of the most prestigious trophies to the world’s great sporting events made at the facility, and some of these trophies are on display in the retail store. The Crystal café is open seven days a week, a daytime cafe, the Crystal Café is all about great food using nothing but the best locally sourced seasonal produce supporting as many Irish suppliers as possible along the way. The menu  offers café-style dining, incorporating scrumptious salads, soups, wraps, ciabatta’s and other healthy options, with fresh baking daily.
    60 minutes
  • Wheelchair accessible
  • Infants and small children can ride in a pram or stroller
  • Service animals allowed
  • Public transportation options are available nearby
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Suitable for all physical fitness levels
  • Children must be accompanied by an adult
  • Parking is available at the rear of the House of Waterford Crystal, in Bolten Street Public Car park: Cost is €1 per hour
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, cancel at least 24 hours before the scheduled departure time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
607jayb
17 Feb 2025
We so enjoyed our Waterford tour. We opted for a private tour and Adrian was outstanding! He walked us through the entire process in a very patient way. After the tour, we purchased several Waterford Crystal items as souvenirs of our Ireland vacation. We also enjoyed a wonderful, tasty tea in the Waterford restaurant. A great day overall!
gack
11 Jan 2025
We weren't going to go because of the local's unhappiness over the company moving most of their manufacturing out of Ireland. But somebody said while you were here, you should go. We were so glad we did. Our guide was great, but what made the tour was how gracious the workers were about answering any questions we had and even showing us the items they were working on. It was one of the best tours we've taken. And the special items they had on display were impressive.
48294RickW
15 Dec 2024
This was another fascinating tour. Our guide's name escapes me for now, but she was extremely knowledgeable about the whole process and provided the information clearly. The workmanship and expertise before us at each stage of the process to manufacture these beautiful pieces of crystal was so impressive. Lots of interesting beautiful items on display at each station b the tour. Of course the showroom/gift shop was mesmerising but sadly out of our price range! A thoroughly interesting tour and highly recommended.
This tour in Waterford is organized by House of Waterford Crystal

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We always double-check the availability with our local partners for each booking. Even though this is usually a swift process, it can take up to 24 hours. Once this process is completed you will receive your voucher or ticket by email. If our local partner is not able to confirm your booking we will offer you the best possible alternative. If the new date and/or time doesn’t fit your itinerary, we will reimburse the full amount paid.
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