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House of Waterford Crystal Guided Factory Tour

icon 1 hours Mobile ticket Free Cancellation
Tickets from € 28,80

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The House of Waterford Crystal comprises of a manufacturing facility, visitor centre and retail outlet. Visitors can enjoy all aspects of the manufacturing process through the factory tour and learn about both historical and contemporary production techniques through direct interaction with the craftsmen and audiovisual materials. The manufacturing facility contains a brand new continuous melt tank furnace that uses leading edge technology to deliver molten crystal, for skilled master blowers to hand-shape and hand-blow into Waterford Crystal’s range of premium products. The retail centre represents the largest display of Waterford Crystal in the world.
  • Cafe
  • Opulent Retail Store
  • Guided Factory Tour
  • Parking
Departure Point

28 The Mall, Waterford, Ireland

  • House Of Waterford Crystal, Waterford, Ireland
    At the House of Waterford Crystal, there is a  manufacturing plant, and brand experience in Waterford, where we produce crystal and give visitors an opportunity to visit the factory and see how we make our beautiful products. On the tour, guests visit the mould room where they witness mould making – a technique that has remained unchanged throughout the centuries, as the Master Blowers shape the molten crystal flawlessly with the use of wooden moulds and hand tools. The next part of the tour is truly magical, as visitors enter the blowing department where they see glowing balls of crystal transformed into majestic shapes as they are put through the 1300-degree furnace. The Waterford Crystal pieces are then hand marked for precision and accuracy, and they are then cut, sculpted and engraved.  While getting this behind the scenes sneak peak of this highly skilled method of crystal manufacturing, visitors also see the high standards that the House of Waterford Crystal has for each and every piece that leaves the factory. The crystal is inspected at each stage of production, so each piece no matter how small goes through six inspections, and if it fails to reach the Waterford Crystal standards at any stage it is smashed and returned to the furnace to be re-melted so that the piece can be started again. The tour is fully guided and takes approx 50 minutes to complete. On completion of the tour, visitors can experience over 12,000 sq ft of crystal heaven in the largest retail and showcase of Waterford Crystal in the world. The retail store represents everything that is made in crystal, including a showcase on golf and sport, which is a major part of the international business at the House of Waterford Crystal. The main feature in the retail store is a centre dining table, with twelve Waterford Crystal Chandeliers on display. The lifestyle displays communicate the various brand stories including the Jo Sampson Collection, John Rocha, Jeff Letham and the core Waterford Crystal patterns. The product range includes Waterford Crystal, House of Waterford Crystal, John Rocha, Jasper Conran, Jo Sampson, Archive Stemware, Marquis, Lighting, Holiday Heirlooms and the new Waterford Crystal Jewellery Collection. Waterford Crystal continues to provide some of the most prestigious trophies to the world’s great sporting events made at the facility, and some of these trophies are on display in the retail store. The Crystal café is open seven days a week, a daytime cafe, the Crystal Café is all about great food using nothing but the best locally sourced seasonal produce supporting as many Irish suppliers as possible along the way. The menu  offers café-style dining, incorporating scrumptious salads, soups, wraps, ciabatta’s and other healthy options, with fresh baking daily.
    60 minutes
  • Wheelchair accessible
  • Infants and small children can ride in a pram or stroller
  • Service animals allowed
  • Public transportation options are available nearby
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Suitable for all physical fitness levels
  • Children must be accompanied by an adult
  • Parking is available at the rear of the House of Waterford Crystal, in Bolten Street Public Car park: Cost is €1 per hour
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, cancel at least 24 hours before the scheduled departure time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
Journey39116940130
08 Aug 2025
Should not say this but under priced. From start to finish, it was amazing, Jenny our tour guide was very knowledgeable & patient. Not once were we asked to move on, we were not rushed & actually felt part of the team. All members of staff were polite & wanted to share their knowledge & expertise with us. Being up close & personal to the making of such a World renowned product blew us away. Throughly enjoyed the tour & highly recommend it to everyone who goes to Waterford. Those of you who are thinking of going DO IT. Well done to all of the team at House of Waterford.
MaryR575
07 Aug 2025
Okay, I have been collecting Waterford for years, so going on the factory tour was just something I had to do when I was in the area. However, it was my husband who was truly fascinated by the experience--he liked looking at all the tools, and mechanics, and the craftsmanship process, while for me the final product has always been the attraction. The tour begins in a small room that has a bit of the history of the glass making, and then there are several large rooms in the factory area to pass through. There is molding, and glass blowing, and cutting, and so forth. You can move quickly or linger a bit, but there are a lot of groups who start to come along. At the end there is a shopping area and restrooms. This is a nice behind-the-scenes look at the process of making these lovely and historic crystal designs.
Bozeman-Dublin
04 Aug 2025
I did the Waterford Crystal tour and found it very interesting. The guide clearly loves her job and was so enthusiastic. Great to see the craftsmen at work, loved the glassblowers and the guys engraving. It's basically a walk-through of an operational factory/workshop and through very enjoyable it's way, wsy overpriced at €18. I'd definitely advise visitors to go, just bring your wallet, all of your wallet
This tour in Waterford is organized by House of Waterford Crystal

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