03 Apr 2024
The guide never arrived, and the tour company, Holiday Jakarta City Tour, NEVER contacted me, even after MULTIPLE contacts from me. They didn't even contact me to apologize.
In all of my years of booking through Viator, I have NEVER experienced such poor customer service. I hope Viator removes them from their platform.
I expected a day of travel experiencing the beauty and sites of Jakarta. Instead my day was ruined.