21 Sep 2024
We arrived for our scheduled tour time and when our driver was 20 minutes late I called the company only then to be informed that not only had they changed the time for 1 hour later, it also was not the tour we had originally purchased. We asked for a refund of which they refused. The replacement tour that we were given was cheaper than our original tour so they would only give us back the cost difference. We had a group of 9 and we were disappointed because the reason we had purchased our original tour was the part that had been canceled; the aerial walkway views of Avondale. The replacement tour was also said to have included a walking tour with our guide through Hollywood but instead we were pointed to a hillside that a broken “Hollywood” sign lay on the ground. We did enjoy the Glendalough tour/visit but that was to have been part of our original tour. Our group wanted to cancel the “replacement tour” and requested a refund but was denied. We went because we didn’t want to lose all of our money. Just be aware that they can change your time and tour without notice and you still have will be charged.