12 Apr 2023
I would have loved to go to this experience. I tried to book it on my phone outside the winery, Because they don't have a desk, you go to it via a QR code. I tried multiple times to book and it kept saying I couldn't book or my cc would not process. I left and got back to the hotel to 2 emails saying I booked twice. I got in touch with them immediately to explain what happened and they accused me of holding 4 places from other people. They refunded one of the transactions but not both. I contacted them again and they again said I took up 4 places that other people could have had and refused to credit me the other booking that was 60 euros. I would not book this online as the system seems very shady. I was in Italy for 5 weeks and never had a problem like this with many other excursions or experiences that I booked on my phone.