13 Nov 2024
We chose the option to be picked up from our hotel rather than walk to the meeting point BUT they knowingly took our hotel pick up money and then told us our road is not accessible so we had to walk 10 minutes to the meeting point anyway!!
We were informed about a week before that our thermal baths would be closed the day we booked to go so we went to an alternative baths. Unfortunately these baths were not at all impressive! Over crowded in all the baths, lack of toilets and they’re all single toilets so you literally have to queue everywhere, Not enough changing rooms so again unreasonable waiting times in the overcrowded changing room areas. Showers in the changing area were freezing cold. We got out after less than an hour and sat in the restaurant waiting for our mini bus to leave….we couldn’t get out quick enough!!
Everything else was lovely on the tour including the tour guide and driver. We did put a complaint in when we got home but it isn’t worth bothering! I got rude and insensitive messages back and didn’t even get a response back to say our partial refund had been declined, i found out by logging into the app where they had taken off the ability to leave a review as well, that’s why it’s on tripadvisor instead!
I definitely wouldn’t use this company again as the after sales is very poor!!!