12 Dec 2022
Disclaimer: We weren't able to go on the Sky Rider due to weather conditions and had to cancel, so my review is based on the experience for how that was handled by the company, not the ride itself. We were able to get a full refund without much fuss.
My primary complaint was that the company did not reach out to us ahead of the scheduled appointment to inform us that they were not doing Sky Rider tours due to the weather. We were staying at a different resort and had to travel to the meetup point on the beach, so we had no idea beforehand.
We ended up wasting our time getting to the meetup location only to find out that they weren't even there. Once we got to the beach and noticed the wind, we did try calling the numbers provided to see if things were still running prior to walking down, but one went straight to voicemail and the other went to a disconnected line.