El Yunque-Regenwaldtour mit Transport ab San Juan

The tour guide did not show up. I selected "Casa Blanca" from the drop-down list as the pickup point. The pickup was confirmed and shown on the app. The tour guide contacted me one day before the trip for waivers and did not dispute the pickup point. But on the tour day, the guide called me to come "Casa/Plaza Colon". Obviously, he can not communicate in English. (I asked him to spell out Colon, and he did not understand) Anyhow, with the help of a local person, we figured out it is "Plaza Colon". We arrived the place, and he was not there. We called him and the agency phone number on the app around 10 times. Both numbers were not answered anymore. That was only 15 minutes passed. (We arrived on time, and the delay was caused by the poor communication.) Overall, that was a terrible experience. No piror communication was made if a change of pickup point is required. On the tour day, no English-fluent guide was dispatched. They even did not answer phone calls!!!!!!!!!

Adriana and Elias were our tour guides and they were amazing at their job in multiple ways! They know their lands (knowledgeable), friendly and inclusive, hilarious and know how to relax people’s nerves when trying those experiences for their 1st time. They have also been keeping an eye on all of us the entire time. They took pics and videos of all of us doing these water activities so we can enjoy them later and be able to download them. We had our GoPro with us but they really did a great job filming us when we couldn’t! Hire them in a heartbeat!

Die Tour war großartig. Unser Guide Felix war großartig (chaaan chaaan chaaannn) . Die Rutsche hat Spaß gemacht, ebenso die Seilschaukel und das Klippenspringen.