24 Jan 2025
Attended this experience which was booked by my wife. We were picked up at our accommodation by our guide Alex & then taken for a drive to pick up a Spanish couple before attending the reindeer sled ride. Our guide Alex was superb - friendly, full of information (and Finish/Russian jokes) as well as making sure that our group got the most out of our experience by putting us in front of other persons attending & always ensuring that we were being looked after. When there was a problem at the husky safari ride due to lack of available staff, he made it known to the operators that their lack of staff was not our problem - we had a booking & they needed to provide the service as per the booking. Eventually we got a handler for the huskies but our handler clearly didnt want to be there - he was very rude & abrupt to Alex as well as all of us attending the experience. We didn't catch his name but someone needs to remind him that the visitors are paying his wage... If he doesn't want to interact with the customers, he should go bear hunting in the wilderness with no weapons..... the dog handler's attitude towards us was very unprofessional & it is only because the dogs were so beautiful, that we would do it again - provided that our handler only got to clean up the dog excrement and has nothing to do with customer contact.....
An honourable mention to Hemi at the end of the husky experience, who provided us with all of the information about the husky farm, their training, lifespan and how they are integrated into the sled teams. He was really engaging & funny & added to Alex's professionalism. It's just a pity our dog handler was not of the same charactor as these two guys.