19 Aug 2025
We thought we were bringing our family on a magical trip of a life time...it was a total disaster. The santa was so fake my children now do not believe in him, we are heartbroken. We complained to Sunway that we did not go to the place they like to advertise. They offered money, we refused, they offered more, we refused they offered more we refused, how can money make up for our Christmas ruined with our children now not believing in the magic of Christmas, they noticed his fake beard and we didn't get to ride with reindeer. Absolute horror of a holiday!