01 Aug 2025
The tour itself was very well conducted by Sebastian and we had a wonderful time.
However, the main issue (still unresolved) is that we had paid for Zipaquirá + Laguna Guatavita, however we received a last-minute note from the company that a visit to the Laguna wouldn' t be possible. When we asked for a partial refund as per the cancellation, no replies from Viator UNTIL TODAY (it has been 1 full month since the tour, chased them several times and no substantial replies - they are still "trying to understand what happened" and no signs of my money. Will keep this posted updated as time goes, hoping I get a refund.