17 Aug 2025
My friend Lois Sazer and I were extremely disappointed in this tour for the following reasons:
1. We booked transport with you from the Kempinsky hotel and the taxi was late in picking us up and then dropped us in the wrong location. There was no phone number on the receipt to contact you to assist us with getting a taxi to the proper location. We managed to get a taxi on our own and through no fault of our own we boarded the full bus late…. This was uncomfortable for us and certainly annoying to the rest of the folks who were kept waiting on the bus.
2. The guides were disorganized and had a device which didn’t work resulting in the majority of the group unable to hear the guide unless they were standing right beside her.
3. It was an exceptionally hot day (40 degrees Celsius) And not only did you not provide water but the guide was unclear as to where we could go to get it. rather than seeing the sights we came to see, we spent the very short time allotted in search of water.
4. We did not go to Heroes square as per the itinerary. We just drove past.
We expected better from a reputable tour such as yours. As such we are seeking reimbursement for the cost of the tour. The total cost was USD 193.44
Thank you.
Yours truly
Alison Thompson and Lois Sazer