30 Apr 2023
No one ever contacted me to say the tour was cancelled. I went to the location and no one showed up. I sent a message, called and finally contacted you. No one knew about the cancellation.
Then I was told to be patient -I was and you finally agreed to a refund-
The location opened up about an hour later and I was told for the first time that I did not miss the pick up point but it was cancelled. I received an apology but I still took my time and came about 30 km for a tour that was cancelled. NO reimbursement for my time or petrol.
If I had cancelled last minute I would have been penalized and lost 100% of my payment.
Viator knew or should have know about the cancellation-but instead listed the tour as almost sold out. The cancellation was due to lack of interest.