18 Apr 2023
Eko Tours cancelled our tour for 7 people at 5pm the evening before our 9am cruise. They would not help us find another cruise during out short stay in Picton as they said they were the only one of its kind. The lady also informed me that they were very busy over the Easter weekend so it was not worth it for them to take out such a small party as it did not meet their $900 quota. I expressed my disappointment as the cruise was purchased as Christmas presents for my children and that we were only staying in Picton for one night for the purpose of the cruise and explained how terribly disappointed my children were, as we had traveled form Sydney, and she hung up on me!!
A company more worried about the bottom line than customer service!!