14 Jan 2025
We booked airport to hotel transfer for Cabo San Lucas. Reserved a car for up to 5 people with luggage with receipt/voucher shown in review. Even though there was only 3 of us, we had 6 pieces of luggage, including golf clubs. Viator sent a car that would only hold 3 people plus maybe 2 large pieces of luggage in the trunk. Our receipt which I showed the driver, said for up to 5 people. Driver very polite and called to get new car sent. Viator said we only booked for 3 people even though our receipt said up to 5 people. They would send another car for an additional $75. I informed the man on the phone that our receipt was for up to 5 people and the car send would not hold 3 people and luggage. The man was very rude and told me to give him the additional $75 to send a car that I booked or he would not help me. This was by far the worst scam I have ever seen in Mexico...DO NOT USA VIATOR unless you only want to get SCREWED!