11 Mar 2023
Arrived at Jeddah Airport with my family including two young grandchildren. Gave a call at the number provided by viator to get the ride location. Spoke to Amjad who told us to call a Pakistani number. Complied and spoke to Ikram at that number, who said "sorry we missed your booking due to system errror." Asked us to wait 10 mins for driver to arrive. Noted driver would contact us. Ten mins later, no call or driver. Upon calling again, was then advised, "we are arranging for car in emergency d/t system error. You have to wait a little but." Again, car never arrived. Eventually had to arrange taxi from airport by myself for our family. Very disappointed. Felt it necessary to write a review and let you know this is not a dependable ride.