21 Sep 2025
I usually don’t write reviews but this was the only bad experience I had in Poland so my experience could be helpful to other travelers.
The company was recommended by my Airbnb host so I made a reservation for my parents for a tour to Welichka mine.
After reading some reviews that the mine could be challenging to navigate for them as they are in their 80s I decided to join them so I can help them. I repeatedly emailed the provider asking for their reservations to be cancelled but no response even though the booking says free cancellation up to 24 hrs of booking. I called the number on their email which no one answered. I tried to go to their office listed on the website but there was no office on the address listed on the website.
The day before the tour I decided my only option was to join my parents by making a booking for me through Krakow booking for the Welichka tour. Within 1 hr of the booking I got an email that my booking is cancelled as they didn’t receive immediate payment. Because the tour was the next day and no one answered the phone I made a new booking using a different credit card. That booking was confirmed immediately.
A few days after the tour my first credit card charge went through, so I was charged twice! Krakow booking is refusing to reimburse the first charge and it claims that I have mistakenly made two bookings for myself even though I informed them immediately the day of the tour that my name is twice on the passenger list for that tour day.
The driver of the van himself was nice but honestly I think Welichka is better done without using a tour company as the train connection is good and quick.
In summary this is a company with terrible customer service, AVOID!