19 Sep 2022
We ordered a private boat tour with this company several months in advance.
In addition, we and also confirmed our reservation couple days before the trip. We were instructed that the tour has to start at 10:30 am. We were trying to move it to later, but we’re told that it is not possible. Ok. We agreed. It took us around 40 min to get to the meeting point and at 10:20 sharp we arrived. It was already quite hot. We met with the company representative and what a surprise - he doesn’t have my name/order on his list. I had to call the company and they informed me that they are looking for a substitute captain. So, many questions popped up: why the company didn’t call me to inform that there is a problem with the captain? Why they have to scramble to find a new one? Why we have to wait on a hot weather around an hour for a new captain? And finally, for all that struggling - why we were not even given any discount??
After all, company found the great captain Michael and we did have a great trip around the lagoons and caves.
Michael was excellent and pleasure to deal with!! But the company itself - doesn’t proof itself to provide a good service on a professional level. We were very disappointed with the way they’ve handled the situation. If you are looking for the boat trip - I’d suggest you look for other companies in Malta.